Refunds & Returns

Customized and personalized products are made specifically for each customer and are generally not eligible for return or exchange due to change of mind once production has started, subject to applicable UAE law.

Defective, Damaged or Incorrect Items

If an item arrives defective, damaged, incorrect, or materially different from the approved order, please contact us within 3 days of delivery with your order details and clear photos. This requested 3-day reporting period helps us investigate and resolve issues quickly and does not limit any statutory rights available under applicable UAE law.

Where a defect is attributable to us, the remedies available under applicable UAE consumer protection law may include refund, replacement, or repair without charge.

3D Printing Characteristics

Depending on the printing process, material and agreed finish, normal 3D printing characteristics may include visible layer lines, support-contact marks, seams, small surface irregularities and minor variations in texture or colour. These are not automatically manufacturing defects when they are consistent with the approved design, selected production method, agreed finish and intended use. Damage, missing components or material departures from the approved order are not excused as normal printing characteristics. This does not limit statutory consumer rights.

Finishing treatments and additional assembly materials are described in our Terms & Conditions and confirmed with the quotation or order.

Cancellations

Once production of a customized order has started, cancellation may not be possible because work has already been undertaken specifically for that order. Any approved cancellation and associated costs will be handled subject to applicable UAE law.

Contact Us

For questions about a defective, damaged, incorrect, or returned item, contact us at info@inkedin-ae.com.